Everything you need to know
Products & Ingredients
What's actually in a Sylvawell fragrance?
Essential oils and certified organic jojoba carrier oil. Nothing else. No synthetic fragrance, no "parfum", no alcohol, no fixatives, no preservatives, no hidden additives. Every ingredient is listed on the product page and printed on the unit box.
Why no alcohol?
Alcohol is the industry default because it's cheap, evaporates fast, and projects loudly. It also dries out skin, disrupts how a scent develops, and carries synthetic compounds efficiently into the bloodstream. We use certified organic jojoba instead. It's closest to your skin's own sebum, absorbs cleanly, and lets the oils develop naturally.
Why jojoba specifically?
It's one of the most skin-compatible carriers available, doesn't go rancid like most plant oils, and doesn't interfere with how the essential oils smell or behave on skin.
Are your ingredients organic?
The jojoba carrier is certified organic. Essential oils are sourced for purity and quality first: some are certified organic (geranium, ylang ylang, vanilla CO₂ for example), others are wild-harvested or steam-distilled from small producers where certification isn't the right measure. We prioritise what's actually in the bottle over what's on the paperwork.
Do you use synthetic musks, aroma chemicals, or fragrance isolates?
No. None. Ever.
Why don't you list EO percentages?
Formulation ratios are proprietary. We disclose every ingredient, but not the exact percentages.
Scent & Performance
How long does it last?
Active projection lasts around 2-4 hours (depending on the scent and person's skin type). A close skin scent continues for up to 8-12+ hours depending on skin chemistry. Natural fragrance behaves the way fragrance always did before the industry engineered it to last artificially. Reapplication is normal.
How is this different from synthetic cologne?
Synthetic cologne projects loudly for 4+ hours because lab-made molecules are engineered for longevity. Safety isn't the priority in that engineering. Fast food is engineered for taste at the cost of health. Synthetic fragrance is the same trade-off. Sylvawell is built from plant materials only. It's softer, closer to the skin, and honest about how natural fragrance actually performs.
Will it fill a room?
No. Sylvawell is built for close-radius wear. The people close to you notice it. Strangers across a room won't.
How should I apply it?
Post-shower, or on clean, non-sweaty skin. Roll onto pulse points: wrists, neck, inner elbows, behind the ears. Let it absorb. Don't rub. You can really apply it anywhere, however; outside of elbows works really well if you're not wearing a long sleeve - for example.
How long will a 10 mL vial last?
It depends entirely on usage. Assuming you're applying it 7 days a week, twice a day, you can expect weeks of daily use. Roll-ons deliver less product per application than sprays, so a 10 mL vial goes further than you'd expect. An approximation would be anywhere from 60 to one 100 uses.
Can I layer scents?
Yes. Sanctum and Sylva layer well together. Alba and Aeris are natural companions. Experiment.
How should I store my vials?
Keep them somewhere cool, dark, and dry. A drawer, cupboard, or bedside table is ideal. Avoid direct sunlight, heaters, the inside of a car, or a steamy bathroom. Essential oils are living natural materials and heat, light, and oxygen slowly change how they smell over time.
How long does a vial stay fresh?
Unopened, 18-24 months. Once opened, best used within 12 months for peak scent. After that it won't go off, but the top notes (bergamot, petitgrain, sweet orange) soften first while the base notes (sandalwood, frankincense, vanilla, patchouli) deepen. Some people actually prefer the vial a few months in.
Orders & Shipping
Where do you ship?
Australia-wide. International shipping is not yet available.
How much is shipping?
$9.95 flat rate on single-vial orders and Discovery Sets. Free on orders over $65.
How long does delivery take?
Orders ship within 1-2 business days. Standard delivery is typically 3-7 business days depending on your location.
Do you offer a bulk discount?
Yes. When you add three or more 10 mL scents to your cart, 10% off is applied automatically. You can mix any scents you like.
Can I track my order?
Yes. You'll receive a tracking link by email once your order ships.
Returns
Do you offer refunds?
We offer a 30-day quality guarantee. If your order arrives damaged, leaks, or is faulty, email info@sylvawell.com with a photo within 30 days and we'll replace it or refund you in full.
What if I don't like the scent?
Scent is personal, so start with the Discovery Set ($49). It's the lowest-risk way to try all four before committing to a 10 mL, and after purchasing you'll receive a $10 credit toward your first full-size order. We don't offer refunds on scent preference.
I had a skin reaction. What should I do?
Stop use immediately. Essential oils are natural, but they can still be strong on certain skin types, which is why we recommend patch testing on your inner arm 24 hours before first full use. Sensitive skin notes and full ingredient lists are on every product page and unit box. We can't refund for skin sensitivity, but we'll always help you find a scent that suits you better next time.
About Sylvawell
Where are Sylvawell fragrances made?
Handmade in small batches in Melbourne, Australia.
Why did you start Sylvawell?
I stopped wearing mainstream fragrance for three years because I simply couldn't fathom coating myself in synthetic garbage, and inhaling it all day. Mainstream cologne is built on synthetic chemistry linked to hormonal disruption and long-term health concerns. "Natural" alternatives were either vague, overpriced, alcohol-based, or branded in a way that felt off. Sylvawell exists because I wanted a fragrance I could wear daily without compromise, and nothing else on the market did that.
Is Sylvawell for men or women?
Both. Scents aren't marketed by gender. Wear what you like. Although, males tend to prefer the non-floral scents (Sylva, Sanctum) - whereas females tend to prefer the floral scents (Alba, Aeris). But there are plenty of people who wear whichever!
Are your products cruelty-free?
Yes. No animal testing, no animal-derived ingredients.
Still have a question?
Email info@sylvawell.com. We read every message.