Shipping policy

Shipping Policy

Every Sylvawell order is packed and posted by hand from our studio in Melbourne.

Where we ship

We currently ship within Australia only, via Australia Post.

Shipping rates

Standard shipping
Orders of $79 or more: free
Orders under $79: flat rate of $9.95
Discovery Set: flat rate of $9.95
Starter Bundles: free shipping included

Express Post
Flat rate of $14.95 on any order
Available on every order, including orders that already qualify for free standard shipping

Order processing

Every order is packed and posted by hand from Melbourne.

Express Post orders placed before 12pm AEST on a business day are posted the same day. Orders placed after that go out the next business day.

Standard orders are posted within 1 to 2 business days.

You will receive a confirmation email with tracking once your order has been posted.

Delivery times

Once posted, Australia Post usually takes:

Standard
Melbourne metro: 2 to 4 business days
Interstate and regional: 3 to 7 business days
Remote areas: please allow additional time

Express Post
Melbourne metro: 1 to 2 business days
Interstate capital cities: 1 to 3 business days
Western Australia, the Northern Territory and regional areas: 2 to 4 business days

Express Post is faster, not overnight. Australia Post's next business day network does not reach most of Western Australia, the Northern Territory or regional Australia, so we do not promise next day delivery anywhere.

These are estimates provided by Australia Post, not guarantees, and can vary during busy periods.

Tracking

All orders are sent with tracking. Your tracking number will be included in your shipping confirmation email.

Delays

If your order has not arrived within the estimated timeframe, email info@sylvawell.com with your order number. We will trace it with Australia Post and keep you updated.

Lost parcels

If a tracked parcel is confirmed lost in transit, we will arrange a replacement or a full refund.

Incorrect addresses

Please check your delivery address is correct at checkout. If you notice a mistake, email info@sylvawell.com as soon as possible and we will try to update it before dispatch. We are unable to recover orders sent to an address that was entered incorrectly at checkout.

Contact

For any shipping enquiry, email info@sylvawell.com.